Tweed Border Lawns

At Tweed Border Lawns, we are committed to providing a safe, respectful, and professional environment for our team, our clients, and the wider community.

Our Expectations

We expect all clients, their families, and members of the public interacting with our staff to:

• Treat our employees, contractors, and subcontractors with courtesy, respect, and professionalism at all times

• Respect client and public property, as well as the personal space of our staff

• Follow any safety instructions or guidance provided by our team

Zero Tolerance

Tweed Border Lawns enforces a strict zero tolerance policy for any behaviour that is abusive, threatening, disrespectful, or unsafe towards our team. This includes, but is not limited to:

• Verbal abuse, harassment, or intimidation

• Physical aggression or unsafe conduct

• Discriminatory or inappropriate remarks or actions

Procedure if Staff are Abused or Disrespected

If any staff member experiences abuse or disrespect, the following actions will occur:

1. Staff will remove themselves from the situation if it is safe to do so.

2. The incident will be reported to management immediately.

3. Management may:

   • Pause or cease work on the property until the situation is resolved

   • Issue a written warning to the client or public member

   • Terminate services if behaviour continues or is severe

   • Report the incident to authorities if necessary

4. Support will be provided to the affected staff member, including follow-up checks and assistance as required.

By engaging Tweed Border Lawns, you agree to comply with these expectations. Non-compliance may result in suspension or termination of services.

Thank you for helping us maintain a safe, respectful, and professional environment.

Updated: 1 January 2026 Applies to: All employees, contractors, and subcontractors

1. Purpose

Tweed Border Lawns is committed to a safe, respectful, and compliant working environment for our team, clients, pets, and community. A strict Zero Tolerance policy applies to unsafe, abusive, or non-compliant behaviour by anyone, including towards our staff. This document outlines responsibilities for workplace safety, respectful conduct, and legal compliance.

2. Scope

Applies to all workers and covers all services, including lawn mowing, ride-on mowing, gardening, and pressure cleaning. Compliance with this policy, including Zero Tolerance, is required for ongoing engagement.

3. Safe Workspaces

Tweed Border Lawns is committed to maintaining safe and secure work environments for our staff, clients, pets, and the public.

Commitment:

• Identify and minimise risks before each job

• Maintain equipment in safe working order

• Use personal protective equipment (PPE) as required

• Ensure safe access to and from all worksites

• Protect clients, pets, and the public from potential hazards

Worker Responsibilities:

• Follow safe work procedures and instructions

• Conduct basic site risk assessments before starting work

• Report hazards, incidents, or near misses promptly

• Use equipment only as trained and authorised

• Stop work immediately if conditions are unsafe

4. Respectful Work Environment

Respect is required from all workers, clients, and public members.

Expectations:

• Treat others with courtesy and respect

• Respect property, privacy, and cultural considerations

• Communicate clearly and professionally

• Follow client-specific instructions

Zero Tolerance: Unacceptable behaviour includes harassment, bullying, threats, physical violence, sexual harassment, property damage, intoxication, or breaches of confidentiality. Abuse toward staff triggers the following:

1. Staff remove themselves from the situation if safe

2. Report incident to management

3. Management may cease work, issue warnings, terminate services, or report to authorities

4. Support and follow-up provided to staff

Breaches may result in disciplinary action for employees and/or termination of client engagement.

5. Pet Safety & Client Consideration

• Be mindful of pets and follow client instructions

• Secure gates

• Avoid operating machinery near unsecured animals

• Pause work if unsafe

6. Compliance & Legal Obligations

We comply with relevant environmental regulations, local councils, and NDIS requirements. Workers must hold required licenses, follow procedures, and cooperate with audits and inspections.

7. Reporting & Breaches

• Report safety concerns, incidents, or breaches promptly

• Breaches may lead to corrective action, retraining, suspension, or termination

• Serious breaches may be reported to authorities

8. Policy Review

This policy is reviewed regularly to ensure it remains current, effective, and compliant.